In 2013, CQC set out its plans to radically transform the regulation of adult social care services. A year later, CQC began a new programme of comprehensive inspections, with ratings to make it easy for people to understand the quality of care and to help them choose care; a focus on identifying, highlighting and celebrating good practice; and a determination to drive improvement and hold providers to account for poor care.

Understanding the experiences of people who use adult social care services is key. They are often in very vulnerable circumstances and their care can affect every part of their lives. Social care supports older people coping with several health conditions; some are living with dementia while others may be isolated and lonely. But adult social care is not just a service for older people; meeting the needs of people with mental health issues, younger people with a disability and people with a learning disability is also very significant. People using adult social care services have different needs, aspirations and circumstances.

This incredible diversity in the adult social care sector means that personalisation is critical so that people can identify their individual needs; be empowered to take control; and make informed choices about the way they live their lives. Good services recognise this by delivering truly person-centred care.

Click here to read "The state of adult social care services 2014 to 2017".